Returns & Exchanges

At Nirrmit, every piece is carefully crafted and quality-checked before dispatch. If your order arrives with a genuine issue, we're here to help.

Eligible Returns & Exchanges

You may request a return or exchange if:

• You receive a damaged or defective product.
• You receive an incorrect item.
• The product has a manufacturing defect.

Return or exchange requests must be raised within 48 hours of delivery.

Unboxing Video Requirement

To ensure a fair review, claims relating to damaged, defective, incorrect, or missing items should be supported by a clear, continuous unboxing video. In the absence of an unboxing video, Nirrmit reserves the right to decline such claims if they cannot be independently verified.

The video should:

• Begin before the shipping package is opened.
• Clearly show the shipping label and package condition.
• Capture the entire unboxing process without pauses or edits.
• Clearly show the product and any issue being reported.

Claims relating to damaged, defective, incorrect, or missing items may not be accepted if a clear unboxing video is not provided.

Size Exchanges

If your purchased size does not fit, we offer a one-time size exchange, subject to availability.

To be eligible:

• The product must be unused, unworn, and unwashed.
• Original tags and packaging must be intact.
• The requested size must be available in stock.

If the required size is unavailable, our team will work with you to provide a suitable resolution.

Items Not Eligible

The following items cannot be returned or exchanged:

• Products that have been worn, washed, altered, or damaged after delivery.
• Products returned without original tags or packaging.
• Sale or discounted products.
• Gift cards.
• Customised or made-to-order products.

Return & Exchange Process

1. Email us at info@nirrmit.com within 48 hours of delivery.
2. Include your order number, a brief description of the issue, and clear photographs or an unboxing video, where applicable.
3. Our team will review your request and respond within 2–3 working days.

Please do not send any product back without receiving confirmation and return instructions from our team.

Refunds

Once the returned product has been received and successfully inspected:

• Approved refunds for prepaid orders will be processed to the original payment method.
• Approved refunds will be processed within 5–7 business days. The exact time taken for the amount to reflect depends on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect product sent by Nirrmit.

Exchange Shipping Charges

If the exchange is required because Nirrmit sent a damaged, defective, or incorrect product, we will bear the applicable shipping charges.

For size exchanges, the customer will be responsible for the exchange shipping charges. The applicable amount and instructions will be shared before the exchange is processed.

Quality Inspection

All returned products will undergo a quality inspection. Nirrmit reserves the right to decline a return, exchange, or refund if the product does not meet the eligibility conditions stated above.

Need Assistance?

If you have any questions regarding returns or exchanges, please contact us.

Email: info@nirrmit.com